Behaviour Series
High Standards
The ability to strive for, maintain and constantly improve exceptionally high levels of quality. People with high standards are driven by sound principles, relentless in their pursuit of quality, fastidious in providing excellent customer service and diligent in inviting participation from a wide cross section of people.
Being a standard bearer for high standards is a crucial capability in an increasingly competitive world where customers have more choice and are better informed than ever before. Principled behaviour and integrity are the keys to exceeding expectations.
There are 4 questionnaires in this cluster, they are:
Acting with Integrity
The extent to which your behaviour is guided by ethically sound principles such that you are trustworthy, consistent and fair.
The factors determined are:
- Being principled
- Trustworthiness
- Being consistent and fair
This questionnaire will help you to:
- Behave ethically and in keeping with your moral principles
- Keep the promises you make and be open and honest with people
- Treat people fairly and consistently.
Customer Service
The extent to which you exceed customers' expectations.
The factors determined are:
- Staying in touch with customers
- Taking responsibility for customer service
- Exceeding expectations
- Getting the details right
- Improving customer service
This questionnaire will help you:
- Stay in touch with your customers
- Take responsibility for customer service
- Keep the promises you make to customers and exceed their expectations
- Attend to the details that make all the difference
- Continuously improve customer service.
Quality Conscious
The extent to which you strive for quality improvements in everything you do.
The factors determined are:
- Commitment to quality
- Promoting quality
- Continuous improvement
This questionnaire explores three aspects of dedication to quality:
- Being committed to quality
- Promoting quality as a necessary and important goal
- Continuously improving your working practices.
Valuing Diversity
The extent to which you seek, welcome and benefit from the participation of people with different behaviours, ideas and perspectives.
The factors determined are:
- Embracing difference
- Personal standards
- Being inclusive
This questionnaire will help you to:
- Embrace diversity in your everyday work
- Establish high standards that avoid unintentionally discriminating against people who are different
- Involve diverse people and make it easy for them to contribute ideas.