For all registration and order enquiries please contact our customer services team using one of the methods below.
Tel: 0845 630 88 88 (Monday to Friday, 8am to 5pm)
Fax: 0845 630 55 55
Oxford, OX2 8EJ,
You may place orders:
- Online - using our secure eShop
- By telephone - please call 0845 630 88 88
- By fax - please fax 0845 630 55 55
- By email - please email firstname.lastname@example.org
- By post - our address is Pearson Assessment, Halley Court, Jordan Hill, Oxford, OX2 8EJ, United Kingdom
For orders placed via our eShop we use RBS WorldPay to process credit and debit card payments. When you enter your card details, you are entering them on a secure website, provided by RBS WorldPay. You will see that there is a padlock displayed, which shows that your card is safe. No-one can see your card details, not even us, and we do not hold or keep your card details.
RBS WorldPay Shopper Security Statement
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.
The transfer of the purchase details from the retailers site to RBS WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
Security for the Shopper
Any communication between the shopper and RBS WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data storage on RBS WorldPay systems, and the communication between RBS WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
For orders placed via telephone, fax, post or email we use a Barclaycard PDQ terminal to process credit and debit card payments. We have systems and policies in place to ensure the security of your card information and we comply with the Payment Card Industry Data Security Standard (PCI DSS). Further details are available from the PCI Security Standards Council website https://www.pcisecuritystandards.org/
You will need to create an account with us if you wish to purchase goods or use the Reading Room. Once you have registered you can update your address details, view orders and print VAT receipts. If you purchase online Questionnaires from our Pay-As-You-Go service you will also be able to access those Questionnaires and reports.
We will process your order as soon as possible, which normally means within 24 hours, Monday to Friday. If, for any reason, this is not possible we will contact you with an estimated date of despatch.
We cannot accept any liability for any loss or damage by our failure to supply goods on time.
Please note that all orders are despatched subject to availability and checks on your credit card. In certain circumstances, we may not be able to fulfill the order, in which case we reserve the right to give a full refund and cancel the order.
If you have any queries regarding the progress of your order please email email@example.com.
For deliveries within the UK we use Yodel. Please allow up to 5 working days for delivery. Each delivery to a UK address will incur a £3.50 postage charge.
Europe and Rest of the World
For deliveries to Europe and the rest of the World we use DHL International.
For more details about DHL services, including estimated delivery times, please visit www.DHL.com.
We will give you a refund, provided we receive the returned goods within 30 days of despatch by us. The goods must be received by us in saleable condition. The Postage & Packaging charge and, if relevant, the WorldPay transaction fee will be deducted and the balance refunded. Depending on the circumstances, an administration fee may also be applied prior to a refund being processed.