Customer Service
The Peter Honey Publications Team is available 9:00am to 5:00pm UK time, Monday to Friday and can be contacted by
calling
+44 (0) 1628 633 946 or emailing info@peterhoney.com.
How to order
You may place orders:
- Online - using our secure eShop
- By telephone - please call +44 (0) 1628 633 946
- By fax - please fax +44 (0) 1628 633 262
- By email - please email orders@peterhoney.com
Security
We use WorldPay to process credit and debit card payments. When you enter your card details, you are entering them on a secure website, provided by WorldPay. You will see that there is a padlock displayed, which shows that your card is safe. No-one can see your card details, not even us, and we do not hold or keep your card details.
WorldPay Shopper Security Statement
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Transaction Encryption
The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
Source: www.worldpay.com
Managing your account
You will need to create an account with us if you wish to purchase goods or use the Reading Room. Once you have registered you can update your address details, view orders and print VAT receipts. If you purchase online Questionnaires from our Pay-As-You-Go service you will also be able to access those Questionnaires and reports.
Despatch
We will process your order as soon as possible, which normally means within 24 hours, Monday to Friday. If, for any reason, this is not possible we will contact you with an estimated date of despatch.
Important : If you upgrade delivery to Parcel Force 24 hour; 12 noon; 10am or 9am service orders MUST be received by 1pm (Monday to Friday) to allow for next day delivery. Deliveries are not made on a Saturday or Sunday.
We cannot accept any liability for any loss or damage by our failure to supply goods on time.
Please note that all orders are despatched subject to availability and checks on your credit card. In certain circumstances, we may not be able to fulfill the order, in which case we reserve the right to give a full refund and cancel the order.
If you have any queries regarding the progress of your order please email despatch@peterhoney.com.
Delivery methods
United Kingdom
For deliveries within the UK we use Royal Mail 2nd Class service for single items and Parcel Force 48 Hour service for mulitple items. You may choose to upgrade this service to either Royal Mail 1st class or Parcel Force 24 hour; 12 noon; 10am or 9am service when you place your order.
Europe (except UK)
For deliveries to Europe our standard service uses Royal Mail International Signed For service for packages up to 5KG in weight and Parcel Force Euro 48 service for packages over 5KG in weight. You may choose which service you want to use when you place your order.
Rest of World (except Canada)
For deliveries to all other countries (except Canada) our standard service uses Royal Mail International Signed For service for packages up to 5KG in weight and Parcel Force International Scheduled service for packages over 5KG in weight. You may choose which service you want to use when you place your order.
Canada
For deliveries to Canada our standard service uses Royal Mail International Signed For service for packages up to 2KG in weight and Parcel Force International Scheduled service for packages over 2KG in weight. You may choose which service you want to use when you place your order.
For more details about Royal Mail International Signed For service, including estimated delivery times, please visit www.royalmail.com.
For more details about Parcel Force services, including estimated delivery times, please visit www.parcelforce.com.
Returns & refund policy
We will give you a refund, provided we receive the returned goods within 30 days of despatch by us. The goods must be received by us in saleable condition. The Postage & Packaging charge and, if relevant, the WorldPay transaction fee will be deducted and the balance refunded. Depending on the circumstances, an administration fee may also be applied prior to a refund being processed.